FAQ

Frequently asked questions

Do you have a store?


We do not have a brick and mortar store. TOH is an online botique where you can view and purchase our products on our website. We do participate in Surrey markets, festivals and events; please follow our Instagram page at Traceyohanlon_toh to stay up to date with upcoming events and where to find our pop-up stalls.




How do I make a purchase?


View our clothing collection on our website, add your items to the cart and follow the instructions to checkout and complete your online order. When you have completed your online order you will recieve a confimation email with an order reference. To view and purchase our limited edition range (which is not available on our website) please contact us at hello@traceyohanlon.co.uk




What is the delivery time?


The delivery time may vary depending on the delivery address, what time you make your purchase and item availability. We do not mass produce our products; we keep a small range of stock on hand and occasionally orders are made up as and when we recive the purchasing confimation if we no longer have availability of that item in our studio. For this reason delivery is estimated between 5 and 10 working days with the aim of getting it to you sooner!




Do you only sell the items as shown on your website?


No. Many of our smaller products such as tote bags, cushions and accessory bags are not available for purchase on our website. These items are made with fabric remnants that were destined for the landfill, making them more unique as they are limetid editions. Some of these products are displayed on our studio gallery which can be found here. To purchase any of these items please email us at hello@traceyohanlon.co.uk To see our full range of exclusive products and what's available in our studio please visit our Instagram page at Traceyohanlon_toh or email us at hello@traceyohanlon.co.uk.




Can I return a product?


Of course. Simply email us at hello@traceyohanlon.co.uk to arrange a return. You can find more information on our return policy here.




How much is delivery?


We offer standard delivery (5-10 working days) for a flat fee of £4.74